FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to kudiningservices@kutztown.edu and we'll get back to you as soon as possible.

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Meal Plans

What is a "Premium Meal Plan"?

Premium Meal Plans provide students with a set number of meals to use each week of the semester. Premium Meal Plan options include 19, 14, or 10 meals per week.

What is a "Block Meal Plan"?

Block Meal Plans provide students with a set number of meals to use throughout the semester. Block Meal Plan options include 175 or 75 meals per semester.

What Meal Plan am I eligible for?

All students living on campus in a regular residence hall are required to choose either the 19 Premium or 14 Premium Meal Plan or the 175 Block Meal Plan.

All students living on campus in the Golden Bear Village Apartments, Honors Building, or Dixon Efficiency Apartments are eligible for any of the meal plan options.

All students living off campus or commuting to KU are also eligible for any meal plan.

How do I sign up for a Meal Plan?

1. Go to mydining.kutztown.edu and enter your student ID & password
2. Click Apply Online. Choose the semester from the drop down menu. Click Next.
3. Read the Contract & select I Agree. Click Next.
4. Once you have accepted the Contract, log back in and click on Housing/Dining. Select Dining on the left side of the page & scroll down to choose your meal plan for the correct semester.

Can I change my meal plan?

Yes. During the first two weeks of each semester you can change your plan by going to the Housing, Residential & Dining Services Office located in Old Main 104. Requests are not taken over the phone.

Where can I eat on campus?

All dining locations listed on this website accept Meal Swipes and/or Dining Flex Dollars. Use one Meal Swipe in South Side Cafe located on the second floor of South Dining Hall and enjoy an all you care to eat meal!
Or use your Meal Swipes and Dining Flex Dollars in our food courts and coffee shops on campus. Please note! At this time, the Bear’s Den Starbucks, POD Market and Fresh Market Smoothies do not accept Meal Swipes but currently accept Dining Flex Dollars.

How do I access my Meal Swipes and Dining Flex Dollars?

Your meal plan and FLEX dollars are loaded onto your KU student ID card. Simply hand your ID to the cashier and they will deduct a Meal Swipe or FLEX dollars from your account.
Need to know how many meal swipes or FLEX you have left? Click here and log in to check your meal and FLEX balances!

How many meals can I use?

Students with Premium Meal Plans can use up to three (3) meals/day during the four (4) meal zones, Monday – Friday and up to two (2) meals/day on Saturday and Sunday. Students with Block Meal Plans have no restrictions on the number of meals used in a meal zone or day.

What is a Meal Zone?

Monday - Friday Zones
Breakfast: 7:00 am – 10:30 am
Lunch: 10:31 am – 3:30 pm
Dinner: 3:31 pm - 8:00 pm
Late Night: 8:01 pm - 12:00 am Midnight

Saturday & Sunday Zones
Brunch: 10:00 am – 3:30 pm
Dinner: 3:31 pm – 8:00 pm
Late Night: 8:01 pm – 12:00 am Midnight

How much is a Meal Swipe worth?

When using a Meal Swipe in the food courts and coffee shops on campus, you want to use Meal Cash Credit. This means one Meal Swipe is worth $4.95. Example: Your food court purchase totals $5.50. The cashier will deduct one meal and you will owe $0.65. Use your FLEX dollars to pay for the remaining $0.55. You never have to carry cash or credit!

What if I only want a coffee, how should I pay?

Simply "FLEX" your coffee because the purchase is less than the $4.95 Meal Cash Credit. See below for more information on FLEX!

What is FLEX?

FLEX is our nickname for Dining Flex Dollars. All meal plans come with some amount of FLEX included in the meal plan cost. FLEX is a declining balance account that is used to supplement your Meal Swipes used in food courts and coffee shops on campus. FLEX may also be used to purchase coffees, bottled beverages, or small snacks throughout the day when you don't want to use a Meal Swipe.

Do I get to keep my FLEX?

Yes, at the end of the fall semester your remaining FLEX Dollars will roll over to the spring semester. However FLEX Dollars do NOT roll over from academic year to year and are non-refundable. Don't deposit more than you need!

What if I run out of FLEX?

Simply deposit more by logging onto your MyKU account or in person at the Bursar's Office located in the Stratton Administration Building.

Can I treat a friend with my Meal Plan?

You can! While only you can use your all-you-care-to-eat meals, you can use your guest meals at South Side Café or your Dining Flex Dollars to treat a friend to a meal at any of our on campus dining locations.

Can I carry over my unused meals to the next week?

It depends on which meal plan you have. If you have a Premium Meal Plan, the meals must be used in that week because they do not carry over to the next week. Every Monday morning starts a new week of meals that must be used by Sunday late night. However, if you have a Block Meal Plan, you have a set number of meals to use for the entire semester. Block Meal Plans do not carry over to the next semester.

What if I have a food allergy or dietary restriction?

Email kudiningservices@kutztown.edu as soon as possible so we can schedule an appointment for you to meet our ARAMARK Food Production Manager. We will explain what you can/cannot eat on our menus and explore additional options to ensure you have an enjoyable dining experience at KU.

What if I have a Meal Plan question that is not answered here?

Email kudiningservices@kutztown.edu or call the KU Dining Services Office at 610-683-1314. Or stop in the office located in Old Main 104 during normal business hours of 8:00 am - 4:00 pm.

What if I have a concern or complaint about the Kutztown Dining Services Program?

Please tell us!! We deeply encourage you to notify the Dining Location Manager of your concern/complaint immediately following any incident. This way we can solve the problem right away and make sure you enjoy your dining experiences. Other concerns may be emailed to mack-paul@aramark.com.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.